Your privacy is our priority at my11a. This Privacy Policy clearly explains how we collect, use, store, and protect your personal data when you use the my11a platform. Please read it carefully so you understand your rights as a member.
Before reading the full policy, here are the most important things you should know about privacy at my11a.
My11a collects your personal data in several situations — during account registration, through your use of the platform, and via your interactions with our support team. We only collect information that is genuinely necessary to provide a safe and effective service.
The types of data we collect are as follows:
| Data Category | Example Information | How It Is Collected |
|---|---|---|
| Identity Data | Full name, date of birth, identification card number | Registration form, KYC verification |
| Contact Information | Malaysian phone number, email address | Registration form |
| Financial Data | Deposit/withdrawal records, payment methods used | In-platform transactions |
| Game Data | Betting history, win/loss records | In-platform activity |
| Technical Data | IP address, device type, web browser, access logs | Automatically during use |
| Communications Data | Customer support conversation records, emails | Interactions with the support team |
Important Note: my11a does not collect credit card details or bank account numbers directly. All financial transactions are processed through legitimate, registered payment providers such as Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, and FPX (Maybank2u, CIMB Clicks). my11a only receives transaction confirmation records — not your full card or bank account details.
We may also collect data indirectly through cookies and tracking technologies, which are described in further detail in Section 6 of this document. Technical data collected automatically is used for security and platform performance purposes only — not to identify you personally.
My11a uses the personal data it collects solely for legitimate purposes that are directly related to delivering our platform services. We will not use your data for any other purpose without your prior consent.
The primary purposes for which my11a uses your personal data are:
Responsible Gambling: my11a also uses your gameplay activity data to monitor and identify patterns that may indicate gambling-related concerns. This forms part of our commitment to responsible gaming and the well-being of our members.
All data processing by my11a is carried out on a valid legal basis — whether as a contractual necessity, a legal obligation, a legitimate interest of the platform, or based on your consent. You may withdraw your consent for consent-based processing at any time, though this may affect our ability to provide certain services.
My11a takes a very limited approach to sharing your personal data. We does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes.
There are limited circumstances under which my11a may share certain data with trusted third parties:
Reminder: All third parties that receive your data from my11a are bound by strict data protection agreements and are only permitted to use that data for the specified purpose. my11a remains accountable for the protection of your data even when it is being processed by a third party.
Should my11a undergo any business arrangement such as a merger, acquisition or asset sale, user data may be transferred as part of that transaction. In such cases, you will be notified in advance and your data will continue to be protected under an equivalent or stronger privacy policy.
Protecting your personal data is a responsibility my11a takes very seriously. We continually invest in security infrastructure to ensure your data remains safe from cyber threats and unauthorised access.
The technical and organisational security measures my11a employs include:
Data Retention Period: my11a retains your personal data for as long as your account remains active or as long as necessary to provide services to you. Following account closure, we may be required to retain certain records for a period stipulated by applicable Malaysian law, after which the data will be securely deleted or anonymised.
While we take all reasonable precautions, no security system can be guaranteed to be 100% secure. In the event of a data breach affecting the security of your personal data, my11a is committed to notifying you promptly in accordance with applicable legal requirements and taking immediate steps to mitigate the impact.
You also play an important role in keeping your data safe. Make sure your my11a account password is strong and unique, never share your login credentials with anyone, and always log out of your account when using a shared device or public WiFi network.
As a my11a member whose personal data is held in our systems, you have certain rights over that data under Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection best practices.
Your rights include:
To exercise any of the rights above, please contact the my11a customer support team via LiveChat or email your request to support@my11a.best. We will endeavour to process your request within 30 business days. For complex requests, we may require additional information to verify your identity before proceeding.
My11a will not charge for reasonable data rights requests. However, for requests that are repetitive or excessive, we reserve the right to refuse or charge a reasonable fee to cover the administrative costs involved.
My11a uses cookies and similar technologies to keep the platform running properly, improve user experience and understand how members use our platform. Cookies are small text files stored on your device when you visit a website.
Types of cookies my11a uses:
You can control and manage cookies through your web browser settings. Most browsers allow you to view, delete and block cookies. Please refer to your browser's help documentation for detailed instructions. Note that blocking all cookies may affect the functionality of the my11a platform and your overall experience.
My11a does not use cookies to track your activity across other websites outside our platform. The tracking technologies we use are solely to improve your experience within my11a — nothing more.
By registering a my11a account, you will receive essential service-related communications such as transaction confirmations, security notifications and policy updates. These communications cannot be disabled as they form part of delivering a safe service.
Beyond service communications, my11a may send marketing communications including:
You can stop receiving marketing communications at any time through:
After submitting an unsubscribe request, you may still receive one or two final communications during our processing period. We aim to process all unsubscribe requests within 5 business days.
The my11a platform is strictly for individuals aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If you believe we may have inadvertently collected information from a minor, please contact us immediately at support@my11a.best so we can take appropriate action, including deletion of the relevant data.
Parents & Guardians: If you discover that your underage child has registered a my11a account, please contact our customer support immediately. We will close the account and delete all associated data without any penalty.
My11a reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the way the my11a platform operates. The latest version of the Privacy Policy will always be displayed on this page with a clear effective date.
For material changes — meaning changes that significantly affect how we use your personal data — my11a will notify you by email or in-platform notification at least 14 days before the changes take effect. Continued use of the my11a platform after the effective date of those changes constitutes your acceptance of the updated Privacy Policy.
For any enquiries relating to this Privacy Policy or how my11a handles your personal data, please contact us at support@my11a.best or via LiveChat on our platform, available 24 hours a day in Bahasa Malaysia.
Reach my11a support 24/7 in Bahasa Malaysia via LiveChat for any privacy-related enquiries.
support@my11a.best
More than just words — these are the concrete steps my11a takes to protect every member's personal data.
Join over 500,000 members who trust my11a with their personal data. 256-bit SSL encryption, no data sales to third parties, and full PDPA Malaysia compliance — all to ensure your privacy is protected at all times on the my11a platform.
The my11a Privacy Policy and Terms & Conditions together form the complete agreement between you and our platform. For full protection, please read both documents. If you have any questions about your data privacy or wish to exercise your rights, the my11a support team is available 24/7 via LiveChat in Bahasa Melayu.
My11a maintains strict data protection practices so you can focus on what matters most — enjoying football, poker, slots, and Virtual Sports with complete peace of mind, without worrying about the security of your personal information.