my11a Terms & Conditions – Platform Terms of Use for Malaysia

These Terms & Conditions constitute a legally binding agreement between you ("User" or "Member") and my11a ("Platform", "We"). By registering an account, logging in, or using any part of the my11a platform, you expressly and unconditionally agree to be bound by all provisions of these Terms & Conditions.

If you do not agree with any part of these Terms & Conditions, you are not permitted to use the my11a platform. my11a reserves the right to amend, update, or replace any part of these Terms & Conditions at any time without prior notice. It is the user's responsibility to review the updated Terms & Conditions.

My11a operates this platform exclusively for users in Malaysia, and all services and communications are provided in Bahasa Melayu. All amounts stated in these Terms & Conditions are in Malaysian Ringgit (RM / MYR) unless otherwise specified.

To register and use the my11a platform, you must meet the following eligibility requirements at all times:

• Aged at least 18 years old on the date of registration
• Residing in or accessing the platform from Malaysia at the time of use
• Have full legal capacity to enter into a binding agreement
• Not currently on an active voluntary self-exclusion list
• Not an employee of my11a or an immediate family member of a my11a employee

During registration, you are required to provide accurate, complete, and up-to-date information, including your full name, an active Malaysian phone number, and a valid email address. Providing false or misleading information is a serious violation of these Terms & Conditions and may result in immediate account closure.

My11a reserves the right to request identity verification at any time. This may include a copy of your identification card, proof of address, or other supporting documents. Failure to provide the required documentation within the specified timeframe may result in a temporary account restriction or closure.

You are solely responsible for maintaining the confidentiality of your account login credentials. my11a will not be liable for any losses arising from unauthorised access to your account as a result of negligence in safeguarding your login details.

My11a supports the following payment methods for deposits and withdrawals by Malaysian members:

• Digital Wallet: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay
• Instant Transfer: DuitNow
• Online Banking (FPX): Maybank2u, CIMB Clicks, and other major Malaysian banks that support FPX

The minimum deposit into your my11a account is RM10. There is no minimum limit for standard withdrawals; however, a specific minimum may apply depending on the withdrawal method selected.

Deposit processing times are as follows:

• Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay: Instant to within 5 minutes
• FPX and online banking: Instant to within 30 minutes, subject to bank processing times

Withdrawal requests are processed within 24 business hours for standard members. my11a VIP members enjoy faster express processing based on their membership tier. my11a reserves the right to request additional verification before approving any withdrawal as a standard security measure.

My11a reserves the right to suspend or void transactions suspected of involving fraud, money laundering, or other unlawful activities. In such cases, my11a will cooperate fully with the relevant authorities.

My11a offers a range of bonuses and promotions from time to time, including a Welcome Bonus, weekly cashback, periodic promotions, and a VIP Rewards Programme. All bonuses are subject to the specific terms set out at the time the promotion is announced.

General terms applicable to all my11a bonuses unless otherwise stated:

• Each member is entitled to claim each type of bonus once only, unless it is stated to be a recurring promotion
• Bonuses may not be transferred to other members or converted directly to cash without first satisfying the rollover requirements
• Rollover requirements must be fully met before any portion of the bonus balance is eligible for withdrawal
• Bets placed below the set minimum threshold do not count towards rollover requirements
• My11a reserves the right to void any bonus obtained through means suspected to be fraudulent or constituting promotional abuse

The my11a VIP Rewards Programme operates on a multi-tier system. VIP points are accumulated based on total wagers across all game categories. VIP benefits include higher cashback rates, enhanced withdrawal limits, and access to exclusive promotions. my11a reserves the right to modify the VIP programme structure with reasonable notice to members.

All decisions made by my11a regarding the granting, rejection, or cancellation of bonuses are final. If you have any questions about a bonus or promotion, please contact our support team before making a deposit to avoid any misunderstanding.

All games on my11a — including football, blackjack, poker, slots, Live Casino, Virtual Sports, and others — are subject to game-specific rules available within the platform. These rules form part of the overall Terms & Conditions and carry the same force.

The following behaviour is strictly prohibited on the my11a platform and may result in account suspension or closure without notice:

• Use of automated software, bots, scripts, or any other tools to play games or place bets
• Player collusion in Poker or any other multi-player games
• Exploiting technical glitches or software errors — any winnings derived from a system error are void and will not be paid out
• Any attempt to manipulate game outcomes by any means
• Abusive language or behaviour, threats, or harassment directed at other players or my11a staff
• Sharing account credentials or allowing another person to access your account

All game outcomes generated by the my11a system are final. In the event of a technical dispute, my11a will review server logs to determine the correct result. The decision of the my11a technical team in such matters is final and binding.

For Live Casino games, players are required to follow the rules set by the game provider. Any technical disruption during a live session that prevents a hand or round from being completed will be resolved in accordance with the relevant provider's standard procedures.

My11a takes our responsibility to promote healthy and responsible gambling seriously. We believe gaming should remain an enjoyable form of entertainment — not a source of stress or financial hardship.

Responsible gaming management tools available to all my11a members include:

• Deposit Limit: Set daily, weekly, or monthly deposit limits to manage your spending
• Loss Limit: Set a maximum loss limit over a defined period
• Session Time Limit: Set a time limit for each gaming session
• Temporary Break: Option to suspend your account for 24 hours, 7 days, or 30 days
• Self-Exclusion: Request to self-exclude from the platform for an extended period

My11a will not process any request to reinstate an account that is currently under a self-exclusion period. Self-exclusion is a decision we fully respect and will never attempt to override for commercial reasons.

The collection, use, and protection of your personal data by my11a is governed by our separate Privacy Policy. The my11a Privacy Policy forms part of these Terms & Conditions and should be read together with them.

By using the my11a platform, you agree to my11a processing your personal data as described in our Privacy Policy. This includes data required for account management, payment processing, regulatory compliance, and service improvement.

My11a will not sell or rent your personal data to third parties for marketing purposes. All data is protected with 256-bit SSL encryption and stored on secure servers.

The my11a platform is provided on an "as is" and "as available" basis. While we strive to keep the platform running without interruption, we cannot guarantee 100% uptime or the complete absence of technical errors.

My11a is not liable for:

• Losses arising from technical disruptions, internet outages, or third-party failures
• Indirect, incidental, or consequential losses arising from use of the platform
• Loss of opportunity or anticipated profits
• Acts or omissions of third-party payment service providers

My11a's total aggregate liability to any user is limited to the amount deposited by that user in the 12 months preceding the date the claim is made.

You may close your my11a account at any time by contacting our customer support team. Before closure, please ensure all eligible balances have been withdrawn in accordance with standard procedures.

My11a reserves the right to suspend or close any user's account without prior notice if:

• Users suspected of violating any provision of these Terms & Conditions
• There is suspected fraud, money laundering, or other illegal activity
• Users found to have provided false information during registration
• Users who are unable to verify their identity when requested
• Use of the platform in violation of any applicable laws or regulations

In the event of account closure due to confirmed fraud, my11a reserves the right to forfeit all balances held in the account. For closures arising from other reasons, any valid balance will be returned to the user once the investigation is concluded.

These Terms & Conditions shall be interpreted and enforced in accordance with the laws of Malaysia. Any dispute arising from or relating to these Terms & Conditions or the use of the my11a platform shall first be resolved through good-faith negotiation.

If any dispute cannot be resolved through negotiation within 30 days, both parties agree to refer the matter to an appropriate arbitration body or tribunal in accordance with applicable Malaysian law.

To submit a complaint or enquiry regarding these Terms & Conditions, please contact us at:

• Email: support@my11a.best
• LiveChat: Available 24/7 via the my11a platform